Your privacy matters at duel casino. This policy explains exactly what personal data we collect, how we use it, and what rights you have as a Filipino player on our platform.
A plain summary of the most important privacy points before you read the full policy below.
All personal data transmitted between your device and duel casino is protected by SSL encryption. Data stored on our systems is secured using industry-standard technical and organisational controls.
Your personal information is never sold to third parties. We share data only where required for platform operations — such as payment processing — or where required by law.
We collect your data for defined purposes: account management, identity verification, payment processing, and platform improvement. We do not collect more than we need.
As a registered player, you have the right to request a copy of the personal data we hold about you. Requests are handled through our support team at [email protected].
You may request deletion of your personal data, subject to our legal obligations — for example, transaction records we are required to retain for AML compliance purposes.
Duel casino uses cookies and similar tracking technologies to maintain your session, remember preferences, and analyse how the platform is used. You can control cookies through your browser settings.
Duel casino ("we", "our", "the platform") is committed to protecting the personal data of every player who registers and uses our services. This Privacy Policy explains the types of personal information we collect, why we collect it, how we use and store it, and the rights you hold over it as a user of duel casino.
This policy applies to all players who access duel casino through the website at duelcasino.bar, through the mobile app, or through any other official channel we operate. By creating an account, you acknowledge that you have read this policy and agree to the practices described here.
This policy applies to all registered players and visitors to the duel casino platform, including players based in Manila, Cebu, Davao, Quezon City, and all other locations in the Philippines. It governs how we handle the data of all individuals who interact with the platform, regardless of the device or access method used.
We collect two broad categories of personal data:
Data You Provide Directly
Data Collected Automatically
Full payment card numbers and complete bank account credentials are not stored on our servers. Payment transactions are processed through secure third-party payment processors. We retain only the transaction reference, amount, method type, and status required for account management and dispute resolution.
Your data is collected through the following means:
The table below sets out the specific purposes for which we process your personal data:
| Purpose | Data Used |
|---|---|
| Account creation and management | Name, email, phone number, date of birth, address |
| Identity verification (KYC) | Government ID details, date of birth, address |
| Processing deposits and withdrawals | Payment account details, transaction history |
| Fraud prevention and AML compliance | Transaction data, login logs, IP address, device info |
| Platform security | IP address, device info, session data, OTP records |
| Customer support | Account data, communication records |
| Responsible gaming monitoring | Gaming activity, session duration, betting patterns |
| Platform improvement | Aggregated usage data (anonymised where possible) |
| Sending important account notices | Email address, phone number |
We do not use your personal data for unsolicited marketing without your consent. If you have opted in to receive promotional communications, you can withdraw that consent at any time through your account settings or by contacting support.
We retain your personal data for as long as your account is active and for a defined period after account closure, in line with our legal obligations. Specific retention periods include:
After the applicable retention period, data is securely deleted or anonymised so that it can no longer be linked to an individual.
Duel casino applies a layered approach to data security. The measures in place include:
No system is completely immune to security threats. In the event of a data breach that affects your personal information, we will notify affected users and take appropriate remedial action as quickly as possible.
As a user of duel casino, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected].
You can request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe after verifying your identity.
If any of your personal data is inaccurate or outdated, you can request a correction. Some fields can be updated directly in your account settings.
You may request the deletion of your personal data. We will honour this where we are not required to retain it by law, such as for AML compliance or ongoing transaction records.
Where we process your data based on your consent (e.g., promotional communications), you can withdraw that consent at any time without affecting the lawfulness of prior processing.
You may request that your personal data be provided in a structured, commonly used format where technically feasible.
In certain circumstances, you may request that we limit how we process your personal data while a complaint or request is being resolved.
Duel casino uses cookies and similar technologies to make the platform work correctly and to understand how it's being used. The types of cookies we use include:
You can control or disable non-essential cookies through your browser settings. Disabling cookies may affect your experience on parts of the platform that rely on cookie-based preferences or session management.
Duel casino is strictly for players aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that an account has been created by or for a minor, that account will be immediately suspended and any related data will be handled in accordance with applicable regulations.
If you believe that a minor has registered an account on duel casino, please contact us immediately at [email protected].
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make material changes, we will notify registered users via their account email or through a prominent notice on the platform.
The "Last Updated" date at the top of this page indicates when the policy was most recently revised. Continued use of the platform after a change has been communicated constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy, want to exercise any of your data rights, or want to raise a privacy concern, please contact us:
See also: Terms & Conditions · Responsible Gaming · FAQ
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